FAQ

HOW DOES IT WORK?
Cozy Read makes giving the perfect gift super simple. Select a box from our boxes page. You will then have the option to choose a book from our selection, or to tell us about the recipient and we will select a book we think they will enjoy. Any information is helpful- age, profession, passions, interests, hobbies, life struggles, or if you know what type of books they like to read, let us know. The book is then placed it in the box with the other cozy items, and mailed out to the recipient. It's a gift made for relaxing. letting the stresses of the world fade away, and escaping into a good book. 
WHAT IF I WANT A DIFFERENT COMBINATION OF ITEMS IN MY BOX?
We are happy to create a custom combination of items for you in a box! Not seeing what you want? Simply contact us via email from the contact us page, and we can discuss getting your box just right. Our boxes all contain three items (mug and drink to go in the mug count as one item), and maintaining the combination of three will not affect the price, but if you want more than three times, or a specialty item that is more ore less expensive than our standard items, the price may vary. We can put in other items, such as a hat for a winter cozy box or a journal for the reader/writer in your life. You will be made fully aware of the price before your order is placed.
WHAT IF I WANT A BOOK THAT IS NOT IN YOUR SELECTION?
Feel free to contact us via email through the contact us page and we will let you know if we are able to obtain the book you have in mind, and what the cost will be. We are happy to provide this service, and want your recipient to get the perfect gift you have in mind.
WHAT IF I WANT BOXES DELIVERED TO MULTIPLE ADDRESSES?
You can complete a separate order for each box, or during checkout you can provide the recipients names and addresses using the "add note to seller" option just below your order. Alternately, you can email us at bookworm@cozyread.com (or reach us through the contact us page) with your order number and addresses for your recipients. You will be contacted to ensure the information is correct before shipping occurs.
WHEN WILL MY ORDER SHIP?
Orders are shipped out within a week of order placement. Standard ground shipping rates apply. Higher shipping rates apply for orders sent outside of the US. You will be fully aware of all shipping charges before your order is finalized. If ordering for a holiday, please observe the "order by" dates listed on the home page of the website- arrival cannot be guaranteed for the holiday if the order is placed after that date.

 

WHAT ABOUT RETURNS?

If the recipient is unhappy with their gift box, they are welcome to return their box for an exchange or store credit. Return shipping is the responsibility of the recipient. If the recipient has already read the book, and would prefer a different book from our selection, they may return only the book and a different book of their choosing will be sent to them.

 

MONEY BACK GUARANTEE

If you are not satisfied with your order, please contact us, and we can arrange for return of the product or a refund if needed

100% SECURE ORDERING 

We never share your information with anyone, using encrypted checkout technology. Your name, address, and payment information are safe with us, as are the recipient's information

PRIVACY POLICY

Cozy Read only uses your information to provide you the best service we can. Your information will never be shared.

SUBSCRITION BOXES

Subscription boxes ship quarterly (not exactly every three months to the day, but sometime during the quarter, particularly to meet holiday themes). Boxes may be purchased individually, but also a subscription may be set up. The subscriber will be notified one week before the new box is prepared (about ten days before shipping) and will have the opportunity to accept or deny the shipment. If no word is received from the subscriber by the ship date, the box will be shipped and their credit card on file will be charged. If more than two consecutive boxes are refused, the subscription will be automatically cancelled, and will have to be reinstated in order to receive boxes in the future, of which the subscriber will be notified via email. There is no fee to initiate or cancel a subscription at any time. Additionally, subscribers can choose whether they would like to review the box contents before accepting the order for the quarter, or whether they would rather be surprised at the box contents. Finally, if a subscriber would like to have their box sent to a different address as a gift, that is allowed at any time. The subscriber need only provide Cozy Read with the address where they would like the box shipped. At this time, subscription boxes can only be shipped within the US.

 

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